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New Electrical Regulations for QLD from 1 Jan 2025
Electrical installations in domestic roof spaces must be de-energised before work begins, or alternative controls implemented where this isn't practicable. To help you stay compliant, we’ve updated our Working in Roof Spaces SWMS to align with these new requirements. Learn more.

Pharmacist serving queue of people

Working with the Public Policy

  • Instant Document Delivery via Email.
  • Add to your existing management system.
  • Can assist in ensuring workers are adequately trained.
  • Customisation instructions provided.
  • Edit documents on the go with Microsoft Office Mobile App
  • Only pay once (no subscriptions required).

Working with the Public Policy

The Working with the Public Policy is a vital resource for any organisation interacting with the public. This policy ensures that your team is equipped with the knowledge and procedures to engage with clients and the public professionally and safely.

Content Overview

  • Terminology: Clarifies key terms and definitions to ensure a common understanding across your organisation.
  • Document Control: Establishes a systematic approach to managing this policy document throughout its life cycle, from creation to review, ensuring it remains current and effective.
  • Working with the Public Policy: Sets out the core principles and values that govern interactions between your staff and the public, promoting a culture of respect, professionalism, and integrity.
  • Working with the Public Procedure: Provides step-by-step guidance to ensure that all public engagements are conducted to reflect the organisation's commitment to excellence and customer service.
  • Difficult Client Safe Operating Procedure: Offers strategies and methods for safely and effectively managing challenging situations with clients, ensuring the safety and well-being of both staff and clients.
  • Standard Precautions for Hygiene: Emphasises the importance of hygiene practices in fostering a healthy and safe environment for employees and the public.
  • Sharps Handling: Delivers clear instructions on the safe handling and disposal of sharps, protecting staff from potential harm and contributing to public health and safety.

Benefits of Implementing this Policy

  • Enhanced Communication: Fosters clear and effective communication between your staff and the public, building trust and satisfaction.
  • Risk Mitigation: Reduces potential conflicts and misunderstandings with the public by providing clear guidelines for interaction.
  • Health and Safety: Prioritises employees' and public health and safety through rigorous hygiene and safety procedures.
  • Professional Development: Equips your staff with the skills to handle various public-facing situations confidently and competently.
  • Regulatory Compliance: Ensures your operations align with current legal and ethical standards concerning public interaction.

Who is it Suitable For?

This policy is an invaluable asset for businesses and organisations that require direct contact with the public, such as retail, hospitality, healthcare, and public services. It is designed to support your team in delivering exceptional service while upholding the highest safety and professional standards.

Upgrade your public interaction protocols with our Working with the Public Policy and set a benchmark for customer engagement and safety excellence.

  • Instant Document Delivery via Email.
  • Add to your existing management system.
  • Can assist in ensuring workers are adequately trained.
  • Customisation instructions provided.
  • Edit documents on the go with Microsoft Office Mobile App
  • Only pay once (no subscriptions required).

Working with the Public Policy

The Working with the Public Policy is a vital resource for any organisation interacting with the public. This policy ensures that your team is equipped with the knowledge and procedures to engage with clients and the public professionally and safely.

Content Overview

  • Terminology: Clarifies key terms and definitions to ensure a common understanding across your organisation.
  • Document Control: Establishes a systematic approach to managing this policy document throughout its life cycle, from creation to review, ensuring it remains current and effective.
  • Working with the Public Policy: Sets out the core principles and values that govern interactions between your staff and the public, promoting a culture of respect, professionalism, and integrity.
  • Working with the Public Procedure: Provides step-by-step guidance to ensure that all public engagements are conducted to reflect the organisation's commitment to excellence and customer service.
  • Difficult Client Safe Operating Procedure: Offers strategies and methods for safely and effectively managing challenging situations with clients, ensuring the safety and well-being of both staff and clients.
  • Standard Precautions for Hygiene: Emphasises the importance of hygiene practices in fostering a healthy and safe environment for employees and the public.
  • Sharps Handling: Delivers clear instructions on the safe handling and disposal of sharps, protecting staff from potential harm and contributing to public health and safety.

Benefits of Implementing this Policy

  • Enhanced Communication: Fosters clear and effective communication between your staff and the public, building trust and satisfaction.
  • Risk Mitigation: Reduces potential conflicts and misunderstandings with the public by providing clear guidelines for interaction.
  • Health and Safety: Prioritises employees' and public health and safety through rigorous hygiene and safety procedures.
  • Professional Development: Equips your staff with the skills to handle various public-facing situations confidently and competently.
  • Regulatory Compliance: Ensures your operations align with current legal and ethical standards concerning public interaction.

Who is it Suitable For?

This policy is an invaluable asset for businesses and organisations that require direct contact with the public, such as retail, hospitality, healthcare, and public services. It is designed to support your team in delivering exceptional service while upholding the highest safety and professional standards.

Upgrade your public interaction protocols with our Working with the Public Policy and set a benchmark for customer engagement and safety excellence.

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Frequently Asked Questions

Safe Work Method Statement (SWMS) FAQ's. View
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